Shipping Information
At Kleidungs Verkauf, we strive to deliver your premium men’s fashion items as quickly and efficiently as possible. Here’s what you need to know about our shipping process:
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Shipping Methods & Delivery Times
Standard Shipping
- Carriers: DHL or FedEx
- Shipping cost: €12.95
- Delivery time: 10-15 business days after dispatch
Free Shipping
- Carrier: EMS
- Available for orders over €50
- Delivery time: 15-25 business days after dispatch
Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain remote areas and parts of Asia.
Returns & Exchanges
Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward return and exchange service.
Return Conditions
- Items must be returned within 15 days of receipt
- Items must be unworn, unwashed, and in original condition with all tags attached
- Original packaging should be preserved when possible
- The receipt or order confirmation must be included
Non-Returnable Items
For hygiene reasons, the following items cannot be returned or exchanged unless they are defective:
- Bademode (Swimwear)
- Unterwäsche (Underwear)
- Personalized items
Step-by-Step Return Process
1. Submit Return Request
Within 15 days of receiving your order, email [email protected] with:
- Subject: „Rückgabeanfrage – Bestellnummer [Your Order Number]“
- Item name and number (if known)
- Size/color details
- Reason for return
- Confirmation that items are in original condition
2. Prepare Your Return
After receiving our return confirmation:
- Securely package items in original packaging
- Include receipt or order confirmation
- Attach the return label (sent via email)
3. Ship Your Package
Choose one of these return shipping options:
- Paid Return Service: Use our prepaid shipping service (costs deducted from your refund)
- Self-Arranged Shipping: Send at your own expense to:
Kleidungs Verkauf Rücksendungen
Waisenstraße 35
Berlin, DE 49312
Germany
4. Refund or Exchange
After we receive and inspect your return (typically within 3-5 business days):
- Refund: Amount will be credited to your original payment method within 7-10 business days
- Exchange: Your new item will ship once available. For price differences, we’ll contact you
Note: Original shipping costs are non-refundable unless the return is due to our error or defective items.
Size Exchanges
For fastest service when exchanging sizes, we recommend:
- Return the original item as described above
- Place a new order for the desired size
This avoids waiting times and gets you your new size faster.
Defective or Faulty Items
If you receive a defective item:
- Contact us immediately at [email protected]
- Include photos of the issue
- We’ll arrange a free replacement or refund
- We cover return shipping costs in these cases
Need Help?
Our customer service team is happy to assist with any shipping or return questions:
- Email: [email protected]
- Phone: +49 (0)30 12345678
- Hours: Monday-Friday, 9:00-18:00 (MEZ)
Thank you for choosing Kleidungs Verkauf for your premium men’s fashion needs. We’re committed to providing you with an exceptional shopping experience from order to delivery and beyond.